Refund & Cancellation

🔁 RETURN & REFUND POLICY – PUJAN STORE
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1. Return Eligibility
Returns are accepted only in the following cases:
• Product received is damaged during transit
• Product received is incorrect
No other return requests will be accepted.
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2. Return Window
Return requests must be raised within 48 hours of delivery.
Requests after 48 hours will not be considered.
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3. Mandatory Proof for Returns
For return approval, the following are mandatory:
• Continuous unboxing video (without cuts)
• Clear images of the product and packaging
⚠️ No unboxing video = No return or refund
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4. Non-Returnable Items
The following items are strictly non-returnable and non-refundable:
• Energized spiritual products
• Customized or personalized items
• Used, worn, opened, or tampered products
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5. Inspection & Approval
Returned items will be inspected by our quality team.
Refunds are initiated only after approval.
If the product fails inspection, the refund request will be rejected.
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6. Refund Method
• Prepaid orders: Refund to original payment method (after deductions if applicable)
• COD orders: Refund via store credit or bank transfer, based on feasibility
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7. Refund Deductions
Approved refunds may deduct:
• Payment gateway charges
• Courier/shipping costs
• Service or handling charges
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8. Incorrect Customer Information
Orders affected due to incorrect details provided by the customer are not eligible for refund.
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9. No Guarantee Disclaimer
Spiritual benefits depend on individual belief and practice.
No refunds are provided based on belief-based dissatisfaction.