Terms and Conditions

Contact Information
For any questions regarding these Terms & Conditions, please contact us:
📧 Contact@pujanstore.com
🌐 https://www.pujanstore.com
⸻
Introduction
These Terms & Conditions govern your use of this website and the purchase of products and services from Pujan Store.
By accessing or using this website, you agree to be bound by these Terms & Conditions.
If you do not agree with any part, please do not use this website.
You confirm that you are legally competent to enter into a binding contract under Indian law.
⸻
License to Use Website
Unless otherwise stated, all intellectual property rights on this website belong to Pujan Store.
You may view, download (for caching only), and print pages strictly for personal, non-commercial use.
You must NOT:
• Republish website material
• Sell, rent, or sublicense content
• Use website material for commercial purposes
• Modify or alter content
• Redistribute material without written permission
• Use bots, scrapers, crawlers, or iframes
⸻
Acceptable Use
You must not use this website in any manner that is unlawful, harmful, or fraudulent.
Prohibited activities include:
• Uploading malicious software
• Automated data extraction
• Spamming or unsolicited promotions
• Unauthorized marketing or advertising
⸻
Restricted Access
We reserve the right to restrict or terminate access to any part of the website at any time without notice.
Login credentials (if provided) must be kept confidential.
Pujan Store is not responsible for misuse due to customer negligence.
⸻
User Content
By submitting any content (reviews, images, videos, messages), you grant Pujan Store a worldwide, royalty-free, irrevocable license to use, reproduce, and publish such content.
User content must:
• Be lawful
• Not violate third-party rights
• Not be misleading or defamatory
We reserve the right to remove content without notice.
⸻
No Warranties
This website and all products/services are provided “as is”.
We do not guarantee:
• Continuous availability
• Accuracy or completeness
• Specific outcomes or results
Nothing on this website constitutes legal, medical, financial, or professional advice.
⸻
Limitation of Liability
To the maximum extent permitted by law, Pujan Store shall not be liable for:
• Direct or indirect losses
• Loss of profits, data, or reputation
• Business interruption
• Consequential or incidental damages
This applies even if advised of possible losses.
⸻
Spiritual & Religious Disclaimer
Products sold by Pujan Store are spiritual and faith-based in nature.
• They do not replace medical, psychological, or professional treatment
• Results vary based on individual belief and faith
• No guaranteed results are claimed
By purchasing, customers accept full responsibility.
Refunds will not be issued based on belief-based dissatisfaction.
⸻
Refund & Cancellation Policy
1. Order Cancellation
• Cancellation allowed within 1 hour of payment via email
• Orders under processing cannot be cancelled
⸻
2. Return Eligibility
Returns are accepted only if:
• Product is damaged in transit, or
• Incorrect product is delivered
No other return reasons will be accepted.
⸻
3. Mandatory Proof
For any return/refund request, the following are mandatory:
• Continuous unboxing video (no cuts)
• Clear images showing damage or incorrect product
⚠️ No unboxing video = No return or refund
(This condition exists to prevent fraudulent claims and protect both customer and seller.)
⸻
4. Return Window
• Return request must be raised within 48 hours of delivery
• Requests after 48 hours will not be entertained
⸻
5. Non-Returnable Items
Strictly non-returnable & non-refundable:
• Energized spiritual products
• Customized or personalized items
• Opened, used, worn, or tampered products
This policy is final and non-negotiable.
⸻
6. Inspection & Approval
• Returned items undergo quality inspection
• Refunds are initiated only after approval
• Failed inspection = refund rejected
⸻
7. Cash on Delivery (COD) Orders
For COD orders, refunds (if approved) may be issued as:
• Store credit, or
• Bank transfer
Refund mode will depend on feasibility and verification.
⸻
8. Refund Deductions
Approved refunds may deduct:
• Payment gateway charges
• Courier/shipping costs
• Customs or service fees
Duplicate payments for the same order will be refunded in full.
⸻
9. Incorrect Customer Details
No refunds for errors caused by incorrect details provided by the customer.
⸻
10. Delays
Delivery timelines are approximate.
Delays due to logistics, festivals, force majeure, or customs are not grounds for refunds.
⸻
Courier & Returns
• Returns must be initiated with approval
• Courier charges may be deducted
• Items must be returned in original condition
Products damaged due to customer handling after delivery are not eligible.
⸻
Bulk Orders (B2B / Wholesale)
• Bulk orders are processed separately
• Customization & branding available
• Bulk orders are non-returnable unless agreed in writing
Long-term partnerships are encouraged.
⸻
Courses / Digital Content
• Non-transferable & non-resellable
• Copying or redistribution is prohibited
• Legal action may be taken for violations
⸻
Chargeback & Fraud Protection
In case of payment disputes or chargebacks,
Pujan Store reserves the right to submit:
• Transaction records
• Delivery proof
• Policy acceptance logs
to banks or payment gateways.
⸻
Refusal of Service
Pujan Store reserves the right to refuse service to customers involved in fraudulent, abusive, or policy-violating behavior.
⸻
Indemnity
You agree to indemnify and hold harmless Pujan Store from any claims arising from your breach of these terms.
⸻
Breach of Terms
We may:
• Suspend or terminate access
• Block IP addresses
• Initiate legal proceedings
⸻
Variations
Pujan Store may revise these terms at any time.
Updated terms apply immediately upon publication.
⸻
Severability
If any provision is held unenforceable, remaining clauses remain valid.
⸻
Entire Agreement
These Terms & Conditions and Privacy Policy constitute the entire agreement.
⸻
Governing Law & Jurisdiction
Governed by laws of India.
Jurisdiction: Indian courts only.